FAQ

Our jewelry comes to life in our Antwerp atelier, where skilled hands craft each jewel. Rooted in the heart of the world's diamond capital - Antwerp, Belgium.

We exclusively craft our jewelry from high-quality materials, featuring solid 18-karat gold and lab-grown diamonds. Our bracelets are finished with a luxurious silk cord for an exclusive touch.

We prioritize sustainability and ethics, opting for diamonds created with advanced technology in a controlled environment. This choice reflects our commitment to eco-friendly and socially responsible jewelry production.

Absolutely! Lab-grown diamonds are genuine and closely mimic mined diamonds. Despite being created in a laboratory, these diamonds share all the characteristics of their natural counterparts. They are indistinguishable even to experts, who require specialized equipment for differentiation.

We consistently feature the highest quality diamonds in our jewelry, with D-F colors, VS+ clarity, and a very good to excellent cut.

All JUNO jewels come with an authentic certificate from JUNO ANTWERP, detailing the specifications of your unique piece. This certificate serves as a guarantee, ensuring that you own a genuine JUNO jewel.

Additionally, all lab-grown diamonds over 0.5ct come with a diamond certification from reputable organizations such as GIA, HRD, or IGI. Please check the product description on each page to see if a third-party certificate is included.

18K gold, with 75% pure gold, offers unmatched durability, resistance to tarnishing, and a superior quality-to-cost ratio. Renowned for its robust nature, 18K gold ensures long-lasting and sustainable jewelry, adding timeless value to each jewel.

Our website automatically adjusts images to show how each diamond size looks on the model. Additionally, on every product page, the diamond's size (carat) is clearly stated in the description, ensuring transparency and informed choices.

No worries! Check our handy size guide on the product page for detailed information. Simply measure your wrist circumference and find your perfect fit in the table. The bracelet features a sliding knot closure, allowing easy adjustments.

Absolutely! We know that styles change, which is why we provide a vibrant color palette with 12 stunning shades for you to explore. Feel free to switch up the rope color of your bracelet to match your evolving preferences.

Email us at info@juno-antwerp.com, and we will guide you through the process. Your bracelet will be on its way to a stylish transformation in no time!

For a nominal fee of €25 (shipping included) per color change, we update the color of your rope.

Alternatively, you can opt for our E-Color Card for €50, which grants you the flexibility to change colors three times. With the E-Color Card, each color change is included in the price, offering a cost-effective solution for those who enjoy switching up their bracelet colors to match their outfits.

Sure! You have the freedom to choose from our extensive color palette, which includes 12 stunning shades. Explore the spectrum of 6 classic colors and 6 seasonal hues to find the perfect match for your style, whether it's making a bold statement or adding a subtle accent – the choice is yours!

Once we've received your bracelet, we aim to send it back to you within 5 business days. This ensures you can quickly enjoy your bracelet with the new cord, embracing your refreshed style!

Just remember, fashion is all about expressing yourself. With our color change option, you have the freedom to keep your style fresh and exciting. Embrace the possibilities, and let your wristwear make a statement!

To apply your gift card code, navigate to the checkout page. You'll find a designated space specifically for entering your code. Input it there, and the corresponding amount will be deducted, reflecting the adjusted total for your payment.

We offer multiple payment choices, such as credit cards and local payment gateways. You'll see all available options during checkout for your convenience.

No, for orders within the EU, you won't incur any additional charges such as duties or taxes. We exclusively operate in this region. Exclusions: United Kingdom, Switzerland, Norway, Iceland, and Liechtenstein.

JUNO ships exclusively within the Euro Zone. We do not currently ship to the United Kingdom, Switzerland, Norway, Iceland, and Liechtenstein.

It's on us! Enjoy free shipping on all orders.

We strive to dispatch your order within 5 business days so you can start wearing your bracelet as soon as possible.

If you need your JUNO bracelet urgently, send us an e-mail and we will try our best to accommodate your request.

Yes, we request a signature upon delivery to ensure your jewelry reaches you securely.

Simply follow the BPOST link sent to you via email. If you have any issues or questions, feel free to reach out to us at info@juno-antwerp.com, and we'll ensure you get the assistance you need.

For any cancellations or updates, simply reach out to us at info@juno-antwerp.com, and we'll take care of the necessary adjustments.

Please note that for personalized engraved jewelry, cancellations or updates are only possible if the personalized items have not yet been created. Once the personalized jewelry has been engraved and completed, changes may no longer be feasible.

Absolutely! You are welcome to exchange or return your bracelets within a 14-day period.

Please be aware that customized jewelry cannot be returned, as all orders for these items are considered final.

No, we're unable to accept returns or offer refunds for customized jewelry, as these jewels are uniquely crafted just for you. However, if you need resizing or slight adjustments, particularly concerning the silk ropes, feel free to reach out to us at info@juno-antwerp.com.

Absolutely! Returns or exchanges are completely free with us! There are no shipping fees involved, and you'll receive a full refund once we've received your package.

1. Email us at info@juno-antwerp.com with your order number and reason for return.


2. We'll provide you with a return label.


3. Pack the item in its original packaging with accessories, instructions, the filled return form, and the certificate of authenticity.


4. Seal the package well with the label attached.


5. Drop it off at a BPOST location or schedule a pickup through the BPOST website.



Upon receiving and processing your return, we will inform you that your refund has been initiated. Kindly allow up to a maximum of 10 business days for the processing of your return.

Your JUNO jewel is backed by a 2-year warranty against manufacturing defects. It's important to note that this warranty does not include damages resulting from accidents, regular wear and tear, neglect, or improper use. For further inquiries about the warranty, don't hesitate to reach out to us at info@juno-antwerp.com.

Don't worry – it can happen to anyone! Reach out to us at info@juno-antwerp.com, and we'll provide you with the necessary assistance to get it fixed. Your satisfaction is our priority.

Absolutely! Each order is delicately wrapped in tissue paper, ensuring every unboxing is a delightful surprise.

Absolutely! Simply include your personal message in the 'Order Special Instructions' field at checkout, and we'll ensure it's hand-written on the card accompanying your purchase.

You can purchase a JUNO gift card directly in our shop and receive a digital gift card via email instantly! It's a quick and convenient way to share the joy of JUNO with your loved ones.

Ensure your jewelry continues to sparkle by following these simple 3 steps:


1. Prepare a Soapy Solution: Fill a bowl with 2 cups of warm water and add a few drops of mild dish detergent.
2. Soak and Scrub: Immerse your jewelry in the soapy water for 15 minutes. Gently scrub with a soft toothbrush or cotton swab to dislodge any dirt.
3. Rinse and Buff: Rinse the jewelry with clear hot water. Afterwards, buff it dry, and there you have it – a dazzling piece ready to shine!

Yes, our 18K gold ensures durability for everyday wear, including cord bracelets with lab-grown diamonds, so you can enjoy them 24/7 without losing shine or tarnishing.

The E-Care Card, available in our shop for €50, offers you the opportunity to enjoy one professional polishing for your JUNO jewelry. With this exclusive card, you can redeem a unique code to restore the radiant shine of your gold and diamond pieces, ensuring they remain as stunning as the day you first wore them.